Privacy Policy & Communication Terms

Effective Date: April 2026
Business Name: Immediate Nurse Care
Website: https://immediatenursecare.com/

1. Introduction

At Immediate Nurse Care, we provide professional healthcare support including home health services, medical staffing, and wellness treatments designed to meet patient needs with care and reliability.

Because of the nature of our services, protecting your personal information is extremely important. This policy explains how we collect, use, and safeguard your data when you interact with our website, request services, or communicate with our team.

By using our website or submitting your information, you agree to the practices outlined below.

2. Communication & Patient Interaction

When you contact or work with us, you may receive communication related to:

• Appointment scheduling and service coordination

• Patient care updates and service confirmations

• Medical staffing inquiries

• IV therapy or wellness service requests

• Customer support and follow-ups

• Feedback and review requests

Communication methods may include:

• SMS / MMS (text messaging)

• Email

• Phone calls

Message frequency depends on your care needs and interaction with our services.

Standard carrier and data rates may apply.

3. Consent & Opt-Out Options

You provide consent when you:

• Submit a contact or service request form

• Request healthcare or staffing services

• Communicate with us directly

You may opt out at any time:

• Text Messages: Reply STOP

• Help: Reply HELP

• Direct Contact: Request removal from communications

Please note: Certain communications related to active care or scheduled services may still be necessary unless services are discontinued.

4. Information We Collect

A. Information You Provide

We may collect:

• Name, phone number, and email

• Patient or client location

• Service requests (home care, staffing, IV therapy)

• Health-related information necessary for service coordination

• Messages, notes, and communication details

B. Automatically Collected Data

When visiting our website:

• IP address and general location

• Device and browser type

• Pages visited and time on site

• Interaction behavior

C. Care & Service Data

Due to the nature of healthcare services, we may also collect:

• Appointment and scheduling details

• Service history and care coordination notes

• Non-sensitive information required to provide appropriate services

This information helps ensure safe, effective, and timely care delivery.

5. Cookies, Tracking & Analytics

We may use tools such as:

• Google Analytics

• Advertising platforms (Google Ads, Meta)

• Call tracking systems

These tools help us:

• Understand website traffic

• Improve service accessibility

• Measure marketing performance

You may manage cookies through your browser settings.

6. How We Use Your Information

We use your information to:

• Schedule and coordinate patient care services

• Respond to inquiries and provide support

• Improve service quality and response times

• Manage staffing and healthcare requests

• Maintain operational efficiency and security

We do not sell personal information.

7. Text Messaging & Communication Privacy

If you opt into messaging:

• You may receive appointment updates, reminders, or follow-ups

• Message frequency varies

• You can opt out anytime

Important:
Your mobile information is never sold or shared for marketing purposes.

We only share necessary data with service providers that help deliver communication or when required by law.

8. Sharing of Information

We only share information when necessary:

Service Providers

We may work with trusted partners for:

• Website hosting

• Communication systems

• Analytics and tracking

• Operational support tools

These providers are required to protect your data.

Healthcare & Service Coordination

Information may be shared when necessary to:

• Coordinate care or staffing services

• Communicate with authorized personnel involved in service delivery

Only the minimum necessary information is shared.

Legal Requirements

We may disclose information if required to:

• Comply with laws or regulations

• Protect patients, staff, or the business

• Prevent fraud or misuse

9. Data Security

We take reasonable steps to protect your information, including:

• Secure systems and monitoring

• Controlled access to sensitive data

• Routine updates and security protocols

However, no system is completely secure.
We recommend avoiding sending sensitive information through unsecured channels unless necessary for care.

10. Third-Party Links

Our website may include links to external platforms.
We are not responsible for how those third-party sites handle your data.

11. Data Retention

We retain information only as long as necessary to:

• Provide services and coordinate care

• Maintain records

• Meet legal and operational requirements

When no longer needed, data is securely deleted or anonymized.

12. Your Rights

Depending on your location, you may have the right to:

• Access your personal data

• Request corrections

• Request deletion

• Opt out of certain communications

To make a request, contact us directly.

13. Children’s Privacy

Our services are not intended for individuals under 18.
We do not knowingly collect personal information from minors.

14. Policy Updates

We may update this policy as needed to reflect changes in services or regulations.
Updates will be reflected by the revised effective date.

15. Contact Information

For questions regarding this policy:

Immediate Nurse Care
Website: https://immediatenursecare.com/
Phone: (806) 500-8413
Address: 3411 University Ave., Lubbock, TX